Pricing

The website price is the price you pay for the goods unless otherwise specified. Occasionally our prices may change but once you have placed your order this is your price. Prices quoted are inclusive of VAT at 20%.

Placing your order

Orders can only be placed on-lin. Once an order has been placed, we will email you to confirm your order. Your order is complete once full payment has been received and the goods have been delivered. Prior to sending your order, please ensure that you have selected the correct items. In the event that products are not in stock, or are on back-order, we will inform you of your options.

Delivery Options

For orders placed before 1.00pm, we will endeavour to have your product delivered to you on the next working day. Delivery is free for all orders except to the following:

Northern Ireland, The Scottish Highlands, The Scilly Isles and the Isle of Man. Please contact us for delivery charges to these areas

Payment Options

Payments can be made by credit or debit card on-line using Paypal or Stripe.

Missed or Damaged Items

As part of our quality control and security protocols, we use CCTV to record our member of staff packing your order. Once packaged you parcel is sealed with a unique reference number which is tamper proof. Our warehouse is also covered by CCTV which will show your parcel has not been interfered with prior to dispatch. You must inform us immediately of any missed or damaged items in order that we can review our CCTV footage to ascertain what went wrong.

Returns Policy

Prior to returning you product, please contact our product support department for advice on how to overcome the problem. Please note down the product serial number prior to contacting us. We need the product serial number to validate that the item was supplied by You Vue. If we cannot resolve the problem over the phone, we will arrange for the faulty product to be collected provided the item/s are within warranty. Provided your return/s meet our returns policy we will confirm by email the date on which the faulty item/s will be collected. However, the following exclusions apply if:

The product has been damaged by the customer.

The product has been tampered with. This includes the removal of original serial numbers or QR codes.

Alterations have been made to the product.

Guarantee

All Reolink cameras and NVR systems come with a two-year warranty.

In addition, the following Reolink accessories come with a two-year warranty:

Reolink Solar Panel, Rechargeable Battery - Argus 2/Pro, Rechargeable Battery - Reolink Go, Bracket - 423 Series, Bracket - 422 Series, Outdoor Security Mount - Reolink Go, Ethernet Cable, Power Extension Cable, 3M USB Cable, USB Mouse, Waterproof Lid (2-Pack), NVR Antenna (2-Pack), Camera Antenna (2-Pack), HDMI Cable, Bracket - C Series, Power Adapter 5V/2A, Power Adapter 5V/1A, Power Adapter 12V/2A, and Power Adapter 48V/2.5A, 4.5m Reolink Solar Panel Extension Cable, Junction Box and Micro SD Card.

The warranty begins from the date of delivery of the product/products to the customer. Further warranty may be obtained directly from Reolink.

You Vue are not responsible for any loss or damage involved in carrying out a replacement of goods supplied by ourselves. In addition, we are not responsible for any loss or damage if the equipment has not been installed in accordance with the manufacturer’s instructions and current UK and European wiring regulations.

Refunds

Refunds for unwanted Products which are not defective will be processed by You Vue in accordance with our returns policy. It is the customer’s responsibility to return the product/s within 14 days. Beyond 14 days refunds or replacements are not allowed. It is the customer’s responsibility to adequately pack and return the goods, and it is the customer’s is responsible for shipping fees to You Vue. Refunds will not be made in the following circumstances:

The product is not returned to You Vue in its original packaging with all disks and manuals.

The product has not been installed and then taken down.

All accessories are not returned.

The product has been damaged by the customer.

The product has been tampered with. This includes the removal of original serial numbers or QR codes.

Alterations have been made to the product.

Cancellation of an Order

All orders are dispatched at 4PM. If you wish to cancel your order you must do so by this time on the or before the day of dispatch. Otherwise, the goods will be dispatched, and you will have to return them at your cost to obtain a refund.